Refund policy

1. Return Eligibility

We accept returns within 30 calendar days after you receive your order. To qualify for return:

Item must be unused, unwashed, in original condition and original packaging
All tags, labels and accessories must be intact
Clearance, final-sale, personalized/custom-made items are non-returnable and non-refundable

2. Return Process

Step 1: Email support@brinley.us to request a return authorization (RMA). Please include your order number and reason for return. Step 2: We will reply with RMA instructions and return shipping address. Returns without an approved RMA will not be accepted. Step 3: Securely repack the item and ship it back to the address provided. Step 4: Once we receive and inspect the returned item, we will process your refund or exchange.

3. Shipping Cost for Returns

Customer is responsible for return shipping cost unless the item arrived defective, wrong item or damaged by our mistake. Original shipping fees at checkout are non-refundable.

4. Refund Timeline

After inspection approval, refunds will be issued to your original payment method within 5–10 business days. Refund arrival time depends on your bank or card issuer.

5. Exchanges

If you want an exchange for size or different variant, you can request exchange in your return email. Exchange stock is subject to availability.

6. Cancellation

You may cancel your order before it is shipped. Once the order is processed and shipped, cancellation is no longer available and you need to follow the return process.