Shipping Policy

Thank you for shopping at Brinley. This policy applies to all orders placed on brinley.us.

1. Processing Time

Orders are processed Monday to Friday, 9:00 AM – 5:00 PM Central Time (CT). We do not process or ship orders on weekends or US public holidays. Standard processing time: 1-3 business days before shipment, excluding shipping transit time.

2. Shipping & Delivery

We ship to addresses within the United States. International shipping is not available unless otherwise stated on the product page. Once your order ships, we will send you a shipping confirmation email with tracking number. Delivery time depends on carrier and destination, normally 10-20 business days after dispatch. Delivery dates are estimates and not guaranteed. Delays may happen due to carrier issues, weather, holidays or address errors.

3. Shipping Fees

Shipping cost will be displayed at checkout before you complete payment. We may offer free shipping promotions from time to time, subject to listed promotion rules.

4. Address Responsibility

Please double-check your shipping address before checkout. We are not responsible for lost or misdelivered packages caused by incorrect or incomplete addresses provided by customers. If a package is returned to us due to wrong address, customer will bear the reshipment cost.

5. Lost or Damaged Packages

If your tracking shows delivered but you have not received the package, please contact us within 7 calendar days after marked delivery. We will assist you to file a claim with the carrier. For items damaged in transit, please send photos of the outer package and damaged product to support@brinley.us within 48 hours of delivery.